/* Support overlay. Full-screen like chat / email / canvas. Dark chrome,
 * two-column layout on desktop, stacked on narrow. Inbox left, ticket
 * detail + reply composer + KB picker on the right. */

.support-overlay {
    position: fixed;
    inset: 0;
    z-index: 90;
    background: var(--t-bg);
    display: none;
    flex-direction: column;
}
.support-overlay.open { display: flex; }

.support-header {
    flex: 0 0 auto;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 14px;
    padding: 10px 16px;
    border-bottom: 1px solid var(--t-border);
    background: var(--t-surface);
}
.support-header-left, .support-header-right { display: flex; align-items: center; gap: 10px; }
.support-header i { font-size: 16px; color: var(--t-accent); }

.support-btn {
    background: transparent;
    border: 1px solid var(--t-border);
    color: var(--t-muted);
    cursor: pointer;
    border-radius: 3px;
    padding: 6px 10px;
    font-size: 12px;
    font-family: var(--t-font-pixel, 'Silkscreen', cursive);
    transition: all 0.12s;
}
.support-btn:hover { border-color: var(--t-accent); color: var(--t-accent); }
.support-btn-primary {
    background: var(--t-accent);
    color: var(--t-bg);
    border-color: var(--t-accent);
}
.support-btn-primary:hover { filter: brightness(1.08); color: var(--t-bg); }
.support-btn-danger:hover { border-color: var(--t-danger); color: var(--t-danger); }
.support-btn-ghost {
    width: 30px; height: 30px; padding: 0;
    display: inline-flex; align-items: center; justify-content: center;
    font-size: 14px;
}

.support-filter { display: flex; gap: 4px; }
.support-pill {
    background: transparent;
    border: 1px solid var(--t-border);
    color: var(--t-muted);
    font-family: var(--t-font-pixel, 'Silkscreen', cursive);
    font-size: 9px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    padding: 4px 10px;
    cursor: pointer;
    border-radius: 3px;
    transition: all 0.12s;
}
.support-pill:hover { color: var(--t-bright); }
.support-pill.active { background: var(--t-accent); border-color: var(--t-accent); color: var(--t-bg); }

.support-body {
    flex: 1;
    display: grid;
    grid-template-columns: 320px 1fr;
    min-height: 0;
}
@media (max-width: 800px) {
    .support-body { grid-template-columns: 1fr; }
    .support-list { max-height: 40vh; }
    .support-list.hidden-mobile { display: none; }
}

.support-list {
    border-right: 1px solid var(--t-border);
    overflow-y: auto;
    background: var(--t-bg);
}
.support-ticket {
    padding: 12px 14px;
    border-bottom: 1px solid var(--t-border);
    cursor: pointer;
    transition: background 0.1s;
    display: flex;
    flex-direction: column;
    gap: 4px;
}
.support-ticket:hover { background: var(--t-surface); }
.support-ticket.active { background: color-mix(in srgb, var(--t-accent) 12%, transparent); border-left: 3px solid var(--t-accent); padding-left: 11px; }
.support-ticket-row { display: flex; justify-content: space-between; align-items: baseline; gap: 8px; }
.support-ticket-issue {
    font-family: var(--t-font-pixel, 'Silkscreen', cursive);
    font-size: 9px;
    color: var(--t-accent);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}
.support-ticket-status {
    font-family: var(--t-font-pixel, 'Silkscreen', cursive);
    font-size: 8px;
    padding: 1px 5px;
    border-radius: 2px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}
.support-ticket-status[data-status="open"]     { background: rgba(251, 146, 60, 0.2); color: #fb923c; }
.support-ticket-status[data-status="answered"] { background: rgba(74, 222, 128, 0.15); color: #4ade80; }
.support-ticket-status[data-status="closed"]   { background: rgba(100, 116, 139, 0.2); color: var(--t-dim); }
.support-ticket-title { color: var(--t-bright); font-size: 13px; line-height: 1.3; }
.support-ticket-meta { color: var(--t-dim); font-size: 11px; display: flex; gap: 8px; }

.support-detail {
    overflow-y: auto;
    padding: 20px 24px 40px;
    display: flex;
    flex-direction: column;
    gap: 18px;
}
.support-empty, .support-empty-hero {
    color: var(--t-dim);
    text-align: center;
    padding: 40px 20px;
    font-size: 13px;
}
.support-empty-hero i { font-size: 48px; display: block; margin: 0 auto 12px; color: var(--t-muted); }

.support-ticket-header h2 { font-family: var(--t-font-pixel); color: var(--t-bright); font-size: 14px; margin: 0 0 4px; }
.support-ticket-header .meta { color: var(--t-dim); font-size: 11px; display: flex; gap: 12px; flex-wrap: wrap; }
.support-ticket-header .email { color: var(--t-text); }

.support-thread { display: flex; flex-direction: column; gap: 10px; }
.support-msg {
    background: var(--t-surface);
    border: 1px solid var(--t-border);
    border-radius: 4px;
    padding: 12px 14px;
    white-space: pre-wrap;
    font-size: 13px;
    line-height: 1.5;
}
.support-msg[data-dir="out"] {
    border-left: 3px solid var(--t-accent);
    padding-left: 11px;
}
.support-msg[data-dir="in"] {
    border-left: 3px solid #fb923c;
    padding-left: 11px;
}
.support-msg-label {
    font-family: var(--t-font-pixel);
    font-size: 9px;
    color: var(--t-dim);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-bottom: 6px;
    display: flex;
    gap: 8px;
}
.support-msg-label .tag { color: var(--t-accent); }
.support-msg-label[data-dir="in"] .tag { color: #fb923c; }

/* Composer */
.support-composer {
    background: var(--t-surface);
    border: 1px solid var(--t-border);
    border-radius: 4px;
    padding: 12px 14px;
    display: flex;
    flex-direction: column;
    gap: 10px;
}
.support-composer-head {
    display: flex;
    gap: 8px;
    align-items: center;
}
.support-composer-head .font-pixel { font-family: var(--t-font-pixel); font-size: 10px; color: var(--t-accent); text-transform: uppercase; letter-spacing: 0.5px; }
.support-kb-search {
    flex: 1;
    background: var(--t-bg);
    border: 1px solid var(--t-border);
    color: var(--t-bright);
    padding: 6px 10px;
    border-radius: 3px;
    font-size: 12px;
    font-family: var(--t-font-content, monospace);
    outline: none;
}
.support-kb-search:focus { border-color: var(--t-accent); }

.support-kb-results {
    display: none;
    max-height: 200px;
    overflow-y: auto;
    background: var(--t-bg);
    border: 1px solid var(--t-border);
    border-radius: 3px;
}
.support-kb-results.open { display: block; }
.support-kb-result {
    padding: 8px 12px;
    border-bottom: 1px solid var(--t-border);
    cursor: pointer;
    transition: background 0.1s;
}
.support-kb-result:hover { background: var(--t-surface); }
.support-kb-result:last-child { border-bottom: none; }
.support-kb-result-title { color: var(--t-bright); font-size: 12px; font-weight: 600; }
.support-kb-result-preview { color: var(--t-dim); font-size: 11px; margin-top: 2px; line-height: 1.4; overflow: hidden; text-overflow: ellipsis; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }

.support-composer textarea {
    background: var(--t-bg);
    border: 1px solid var(--t-border);
    color: var(--t-bright);
    padding: 10px 12px;
    border-radius: 3px;
    font-family: var(--t-font-content, ui-monospace, monospace);
    font-size: 13px;
    min-height: 140px;
    resize: vertical;
    outline: none;
}
.support-composer textarea:focus { border-color: var(--t-accent); }

.support-composer-actions {
    display: flex;
    gap: 8px;
    justify-content: flex-end;
    flex-wrap: wrap;
}
.support-composer-actions .spacer { flex: 1; }
.support-composer-status { font-size: 11px; color: var(--t-dim); align-self: center; margin-right: auto; }
.support-composer-status.err { color: var(--t-danger); }
.support-composer-status.ok  { color: #4ade80; }

/* Settings tab (injected into the main settings overlay) */
.support-settings-field { display: flex; flex-direction: column; gap: 6px; margin-bottom: 14px; }
.support-settings-field label {
    font-family: var(--t-font-pixel, 'Silkscreen', cursive);
    font-size: 9px;
    color: var(--t-dim);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}
.support-settings-field input, .support-settings-field select {
    background: var(--t-bg);
    border: 1px solid var(--t-border);
    color: var(--t-bright);
    padding: 8px 10px;
    border-radius: 3px;
    font-family: var(--t-font-content, monospace);
    font-size: 12px;
    outline: none;
}
.support-settings-field input:focus { border-color: var(--t-accent); }
.support-settings-help { font-size: 10px; color: var(--t-dim); line-height: 1.5; }
.support-settings-row { display: flex; gap: 8px; align-items: center; margin-top: 12px; }